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FAQ

How much is shipping?
A flat shipping rate of $8.00 CDN is applied to all orders shipped within Canada. Free shipping applies to all orders of $150.00 or more (in Canada).
Do you ship internationally?
To have your order shipped outside of Canada, please email your request at service@mainoto.com

Shipping charges will be calculated based on weight and destination.

Are you environmentally friendly?
When you buy with us online, you are sure to receive your jewellery packaged in style for the ultimate luxurious experience. We are mindful of the actions we make and their impact, so we make careful choices with the packaging we use. Let’s break it down:

Tissue paper.
Our coloured tissue paper is made of 80-90% recycled content post manufacturing and beater-dyed (water-based pigmentation is in the pulp)

Boxes and bags.
Made of recycled board or recyclable

Paperless receipts.
Your online purchase receipt is emailed to you in .pdf format upon payment confirmation. If you prefer, we are happy to mail you a copy of your purchase receipt on recyclable paper upon request.

What is your return policy?
If you would like to return your jewellery piece for repair or length adjustments, please email us at service@mainoto.com.

To maintain a high level of hygenic integrity, all sales are final.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.